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Rebate Center FAQs
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Quicken and TurboTax FAQs

   
With Intuit’s recent business decision to change the TurboTax rebate strategy we understand that customers may have feedback for us. Please click here to provide your feedback.
   
bullet How do I direct deposit a rebate to my checking account?
bullet What if I lost the store receipt that I need to get my rebate?
bullet Is it best to send a copy of my receipt and hold onto the original?
bullet I forgot to mail my rebate submission and now it has expired. If I send it in late, will I be able to get my rebate?
bullet What if I lost the rebate coupon?
bullet If I complete the online submission, why do I still have to mail in the form and required information?
bullet Do I have to give you my e-mail address in order to get my rebate?
bullet I bought more than one copy of the same product, can I submit for more than one rebate?
bullet The product that I purchased has two rebates. Manufacturer offers one and the other is offered by the store where I bought the product. May I submit copies of the receipt and required information?
bullet I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
bullet How do I check the status of my rebate?
bullet I found out that my rebate submission did not qualify. What do I need to do to receive my rebate?
bullet My coupon states “purchase at participating retail stores”. What does this mean?
bullet I am submitting for more than one rebate, can I send them in one envelope?
bullet Why does it take nine weeks to process rebates?
bullet Where can I find the Proof of Purchase (POP) Tab or UPC?

How do I direct deposit a rebate to my checking account?
You can have your rebate check deposited directly into your bank account with some promotions. The Direct Deposit option is available in step 3 of online rebate registration. The banking information requested during the online registration will only be utilized if your submission is validated once we receive your required paperwork by mail.

Here's how it works:

  • Look for the Direct Deposit option on Step 3 of the online rebate process or while tracking a previously submitted rebate. The banking information requested during the online registration will only be utilized if your submission is validated once we receive your required paperwork by mail.
  • Register your rebate online.
  • Mail us the required information for the promotion.
  • Once we receive your mail-in submission, your information
    will be reviewed and validated against the promotion details.
  • If validated the rebate amount will appear in your checking account within
    7 days.

 

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What if I lost the store receipt that I need to get my rebate?
Most stores can reprint your receipt, especially if you paid with a credit card and know the exact date of your purchase.
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Is it best to send a copy of my receipt and hold onto the original?
You'll need to review the rebate form (or legal description) to see whether or not the manufacturer asks you to send the original. Many times they just ask for a copy. Again, if you send your original, always keep a copy for yourself.
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I forgot to mail my rebate submission and now it has expired. If I send it in late, will I be able to get my rebate?
Promotions are planned for very specific time frames. Unfortunately, if the postmark date has passed for your rebate, you will not qualify. We are unable to accept late rebate submissions.
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What if I lost the rebate coupon?
If you lost your rebate coupon and can submit online, you can print an electronic coupon from our Web site.

Be sure to follow the directions carefully and include all required information.

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If I complete the online submission, why do I still have to mail in the form and required information?
In order to validate your rebate, we must receive all of the required items by mail to substantiate your purchase, even if you register your rebate online.
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Do I have to give you my e-mail address in order to get my rebate?
If you use the online submission form to register your rebate, the e-mail address is required.
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I bought more than one copy of the same product, can I submit for more than one rebate?
Many rebates have a limit on the number of claims that can be submitted. To find the specific rules for your offer, please review the promotion details on your rebate form or Web site.
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The product that I purchased has two rebates. Manufacturer offers one and the other is offered by the store where I bought the product. May I submit copies of the receipt and required information?
The rebate instructions will specify if a copy of the cash register receipt and/or rebate form will be accepted for your promotion on the rebate form or our Web site

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I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
Qualifying purchases made online should have been accompanied by a packing slip. For these purchases, the packing slip may be used as the receipt.
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How do I check the status of my rebate?
Checking the status of your rebate is easy. You can check the status of your rebates by simply clicking "Track Your Rebate" and completing the requested information.
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I found out that my rebate submission did not qualify. What do I need to do to receive my rebate?
If your rebate did not qualify due to missing information such as Proof of Purchase tab or a copy of your receipt, please submit the missing information, along with your name, address, phone number, promotion name and tracking number to the following address:

Resubmissions Department
P.O. Box 540156
El Paso, TX 88554-0156

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My coupon states “purchase at participating retail stores”. What does this mean?
Rebate coupons are often specific to individual retailers. To be eligible for the rebate you would need to purchase your product from a retailer that is participating in the rebate. Please be advised that more and more retailers are opting to offer "instant" or Point of Sale (POS) discounts rather than participating in mail-in rebate offers. Additionally, many retailers are opting to offer lower prices all the time rather than offer special pricing during specific sales. To find out if your retail store is participating, we suggest that you check the retail store's advertisement or contact the retail store where you plan to purchase your Intuit product for more information.
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I am submitting for more than one rebate, can I send them in one envelope?
No. All rebates are processed separately and must be received in separate envelopes.
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Why does it take nine weeks to process rebates?
We handle millions of rebates, and each request is handled separately. Due to the high volume during peak periods and the individual attention required, it may take up to nine weeks to process a rebate.
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Where can I find the Proof of Purchase (POP) Tab or UPC?
The POP is one of the top box flaps located directly underneath the box top of the product you purchased and is labeled “proof of purchase” with the name of the product you purchased. Please DO NOT send in the UPC as proof of purchase. The UPC is a series of numbers (in the format of x xxxxxxxxxx x) with a bar code above the numbers. It can be found on the outside of the product box. To determine which one your offer requires, please refer to your rebate form for details. If you are unsure, call the customer service number on your rebate form.

Example of POP Tab: Example of UPC:
   

 

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